Privacy Policy
Last Updated: 04/10/2024
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Introduction
At Velocity Cubes (“we,” “us,” or “our”), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.velocitycubes.com.au), make a purchase, or otherwise engage with our services. By using our site or services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We gather various types of information in the course of operating our business:
​1. Personal Information:
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Contact Details: When you create an account, place an order, or contact us, we collect your name, email address, phone number, and shipping address.
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Order Information: Includes details such as items purchased, payment information, and billing address.
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Account Information: Your username, password, and any other security-related information which is securely encrypted (we are unable to see it).
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Preferences and Interests: Information about your preferences and interests, including items you view or add to your cart
2. Automatically Collected Information:
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Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities on our site. This includes your IP address, browser type, device information, and pages you visit.
How We Use Your Information
We use your information for various purposes, including:
1. Order Fulfilment: To process and deliver your orders, including sending order confirmations and shipping notifications.
2. Customer Service: To provide support and respond to your inquiries.
3. Marketing Communications: To send you promotional materials and updates about our products and services. You can opt out of these communications at any time.
4. Website Improvement: To analyze website usage and enhance the user experience.
Information Sharing
We may share your information with third parties in the following circumstances:
1. Service Providers: With companies that help us operate our business, such as payment processors and shipping carriers.
2. Legal Compliance: When required by law or to comply with legal processes.
3. Business Transfers: In connection with a merger, sale, or other business reorganization.
Email Security Measures
We have implemented robust email security measures to protect against email spoofing and fraud. These measures include:
1. SPF (Sender Policy Framework): SPF helps verify that incoming emails from our domain are sent from authorized servers, reducing the risk of email spoofing.
2. DKIM (DomainKeys Identified Mail): DKIM adds a digital signature to outgoing emails, allowing the recipient's email server to verify that the email was indeed sent by us and has not been altered in transit.
3. DMARC (Domain-based Message Authentication, Reporting & Conformance): DMARC builds on SPF and DKIM by providing a mechanism for receiving email servers to report back to us about suspicious emails that fail SPF or DKIM checks. This helps us monitor and improve our email security.
These security measures ensure that emails from support@velocitycubes.com.au are authenticated and trusted, protecting our customers from phishing attacks and other fraudulent activities.
Data Security
We implement Wix's robust security measures to protect your personal information. These built-in security measures comply with the highest industry standards and include:
1. SSL Certificate: Authenticates our site’s identity and enables an encrypted connection, ensuring visitors and browsers know they can trust our site.
2. TLS 1.3 Encryption: Utilizes the latest industry-standard protocols to encrypt your data and keep your information safe.
3. DDoS Protection: Reroutes malicious traffic during DDoS attacks to keep our site accessible at all times.
4. Level 1 PCI Compliance: Ensures our site meets the highest global standards for secure online payments, regardless of the payment provider used.
Despite these robust security measures, no system is completely foolproof, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Children’s Data
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us.
Your Rights and Choices
You have certain rights regarding your personal information, including, but not limited, to:
1. Access and Correction: You can access and update your personal information by logging into your account or contacting us.
2. Opt-Out: You can opt out of marketing communications by following the instructions in our emails or contacting us directly.
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Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at support@velocitycubes.com.au or visit our contact page.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Please review this policy regularly to stay informed about how we are protecting your information.