Refund Policy
​Last Updated: 11/07/2024
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At Velocity Cubes, customer satisfaction is our top priority. We strive to provide the best quality products and a seamless shopping experience. However, we understand that issues may occasionally arise, and we are here to help.
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Wrong Product Ordered
Please note that if you order the wrong product, we do not offer refunds or returns. It is important to double-check your order details before completing your purchase to ensure accuracy. This helps avoid any mistakes and ensures you receive the correct item you intended to buy.
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Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will reach out to the manufacturer of the product and work diligently to resolve the issue. When contacting us, please provide us with detailed information including your order number and, if possible, photographs of the damage or defect. This will help us understand the problem better and find the best solution for you.
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Refund and Return Process
Refunds or returns are processed at our sole discretion. If we determine that a refund or return is appropriate, we will provide further instructions on how to proceed. In some cases, we may require the product to be returned to us in its original packaging. Please follow the instructions carefully to ensure the process goes smoothly.
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Additional Information
While we strive to resolve all issues to your satisfaction, please understand that the decision to offer a refund or return is made by our team based on the specific circumstances of each case. We appreciate your understanding and cooperation in this matter.
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Contact Us
For any issues or inquiries related to your order, please contact our team at support@velocitycubes.com.au. We are here to assist you and ensure a satisfactory resolution. Our support team is dedicated to helping you with any problems you might have and will work with you to find the best solution.
Thank you for shopping with Velocity Cubes. Your satisfaction is important to us, and we appreciate your understanding of our refund policy. We look forward to serving you and providing you with the best possible experience.